Customer Service



As a manufacturer of high quality billiards products, Poison Billiards (Poison) is committed to the performance and durability of its products. To protect your investment, Poison offers a Limited Lifetime Warranty against manufacturing defects. If you ever experience a problem that you believe is covered under warranty, please return your product to us and/or email us at Customer Service. Please note that this warranty does not cover problems resulting from warping or abuse.

Terms And Conditions. Poison warrants solely to the original purchaser of the product, for as long as he/she may own it, that it shall be free from defects in materials and workmanship under normal use. This Limited Lifetime Warranty is non-transferrable and does not apply to asserted defects resulting from: (a) normal wear and tear; (b) modification, misuse, abuse or improper maintenance; and/or (c) damage associated with exposure to extreme temperature or humidity. This Limited Lifetime Warranty applies only to those products purchased from authorized dealers of Poison. Poison shafts designed for Uni-Loc® and Radial® joints are only warranted when coupled with Uni-Loc® and Radial® joints.

Limitation On Obligations. The obligations of Poison hereunder are limited to repair or replacement of any product found to be defective under this Limited Lifetime Warranty. In no event shall Poison be liable for any indirect, incidental or consequential damages, of any nature, or kind or for damages to or loss of property. This Limited Lifetime Warranty is the sole warranty for Poison cues and shafts and is given in lieu of all other warranties, express or implied, including any implied warranties of merchantability and fitness for purpose.

Sole Warranty. This Limited Lifetime Warranty, as set forth herein, constitutes the entire warranty and representation of Poison with regard to its cues and shafts. This Limited Lifetime Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices that may be executed in connection with the purchase of the product. No representation or warranty made by any Poison employee, dealer or agent shall be binding upon Poison other than as set forth herein.

Claim Procedures. Claims for warranty performance and service shall be made by sending the product, with shipping and insurance prepaid by the purchaser, to Poison Billiards, Attn: Returns Department, 7255 Salisbury Rd, Suite 1, Jacksonville, FL, 32256, USA together with (a) evidence of original purchase and (b) a completed “Return/Repair Form.” International customers should ship products to the place of purchase or directly to Poison at the above address.

Upon receipt, Poison will review the description of the asserted defect, examine the product and make repairs and replacements as appropriate under this Limited Lifetime Warranty. Upon completion of the service, Poison shall return the product to the original purchaser, with shipping and insurance prepaid by Poison. If it is determined that the asserted defect is not covered under the Limited Lifetime Warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.



WARPAGE – FINISH. Wood will soak up moisture in wet climates and release moisture in dry climates. To prevent warpage or finish problems, store your cue in an environment that has a stable and consistent temperature with a humidity level of 40 to 45 percent.

ABUSE. Cues made of wood are not designed to withstand lateral pressure and should not be leaned or propped up against a wall, dropped on the floor, bent excessively while playing, or hit on a table. We recommend protecting your cue with a case.

TIP DIAMETER. We do not recommend turning your shaft down. You can choose to turn your shaft, but any Poison shaft turned below 12.25 mm will result in an automatic void of your warranty.

PHENOLIC TIP REPLACEMENT. If you want to replace your phenolic tip on you Poison break cue or your Poison jump cue, do not remove the black carbon fiber tip plate located under the brown phenolic tip as this will reduce the strength of your shaft and void the warranty. Leave .020″ of the brown phenolic before gluing on the replacement tip.

SHAFT MAINTENANCE. To clean your Poison shaft, use a towel slightly dampened with rubbing alcohol. After cleaning, use a leather burnisher or similar material to seal the shaft. Using a Carnuba wax may also help to seal the shaft and protect it from moisture. To avoid damage, do not sand the shaft; no abrasive is necessary. Do not expose the shaft to excessive moisture and do not steam it to remove dings. Importantly, do not use any water-based cleaner.

UNI-LOC® JOINT. We recommend cleaning the Uni-Loc® joint when you first receive your cue and every six months thereafter. These joints are precision manufactured to exact tolerances and even a modest amount of dirt can create a problem. You can use a Q-Tip dipped in Isopropyl alcohol to clean the inside threads and bore of the shaft insert. Clean the joint pin and threads with alcohol and a clean rag. We recommend the use of joint protectors to help keep your joint clean and to protect it from damage.

FERRULE. Much of the shaft’s performance can be attributed to our ferrule design and composition. Due to the performance enhancing material used for the ferrule, scratches may appear with normal use. In this case, we recommend sending your shaft to an authorized Poison repair center for a clean up. Removing or changing the ferrule will void the warranty.

TIP. The Sarin® tip comes standard on all Poison playing shafts. If a tip replacement is needed, we recommend a medium-hard tip. For best results, we recommend that you send it to an authorized Poison repair center for installation of a new tip.

WRAP CLEANING. For grips and wraps, barely dampen a towel with water, wipe the wrap, and dry it immediately. Use Isopropyl alcohol for Irish Linen wraps.

POISON CUSTOMER SERVICE. If you have any questions or need any maintenance work done on your Poison product, please contact customer service via this web site or via email at



Your Poison cue and/or shaft is warranted for life against any manufacturer defect that does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper. Poison will decide, solely at its discretion, which repairs will be made under the Limited Lifetime Warranty.

Please contact us prior to sending us products under warranty or repairs.



Before returning a product, please complete the Repair/Return Form and enclose it with the returned product. Please send us your cue or shaft in a tube or in a triangular box consistent with UPS/USPS guidelines. Avoid flat square boxes that can lead to further damage due to poor handling. We also recommend that you insure your package for the suggested retail value in case it is damaged on its way to the Poison Returns Department. If you provide us with an email address, we will notify you upon receipt of your returned product and provide a return date (valid warranty claims) or we will provide an estimate of repair charges and completion time (non-warranty claims).

International shipping charges vary from approximately $20 to $70 for one cue and you may wish to contact us for an estimate before returning your cue to the U.S. Note, we ship international packages using UPS Express. If you have a question about repairs or are unsure about whether or not the needed repair will be covered by the Limited Lifetime Warranty, please contact us and we will be happy to help you.

We have selected and trained several repair centers to service your Poison products. To locate an Authorized Repair Center, go to our dealer locator and select the Repair Center option. A list will then be displayed showing their names and contact information.

Copyright © 2014 Poison Products. All Rights Reserved. Poison, Predator and Uni-Loc are registered trademarks of Predator Group.